Fix a problem

When you're done, you know which guide fixes what you're seeing.

Who this is for: anyone with a problem: Chirp owners and their team, and students in an Academy. If you're a visitor and a Chirp doesn't work, tell the person who shared it: only they can fix it.

Find what you see below and open its guide. Each one starts with the exact messages, so you can match the words on your screen.

Your Chirp doesn't answer

• Visitors see "temporarily unavailable" or a busy message: any message in place of an answer, on the Chirp's page or on your website, such as "Chirp not found", "taking a short break" or a daily limit. Start here if you don't know why.
• My Chirp says my AI key isn't working or has no credit: Invalid key or Insufficient credits in Settings, or a red banner about your OpenRouter key on the dashboard.
• My Chirp's model isn't offered anymore: Model unavailable: choose another on a Chirp's card, or a warning that OpenRouter no longer offers the Chirp's AI model.

Sharing and your website

• My website embed is blank or doesn't appear: the chat or its button doesn't show on your website, or shows an empty box.
• Visitors can't get past the access code or sign-in: visitors are stuck at "This Chirp needs an access code.", a password, an invitation or the email step.
• My custom domain isn't connecting: your own domain stays at Waiting for DNS, or Settings says "We can't see the record yet".

Building

• A knowledge file won't upload or the Chirp ignores it: a file is refused, for example "isn't a supported file type", or answers don't use what's in it.
• An Action fails or the Chirp doesn't use it: an Action's test or calls fail, or the Chirp answers without using it.
• I can't publish, or visitors still see the old version: Publish changes is greyed out, or the editor says "Visitors still see the published version."

AI apps

• My AI app can't connect or can't make changes: connecting Claude, ChatGPT or another AI app ends at "Couldn't connect", or the app can read your Chirps but not change them.

Your account

• My access is paused: logging in opens a page that says "Your access is paused".

Academy

• A student can't sign in, open a lesson, take a quiz or get a certificate: for students taking a course.
• My students can't get into a course, or a quiz or certificate isn't working: for the people who run the Academy.

The quickest check

If one of your Chirps doesn't answer, ask it something in the preview:

1. Open Chirps in the menu and click Edit on the Chirp (View if you're a viewer).
2. In the preview on the right, click a conversation starter, or type a message and press Enter.

When the Chirp can't answer, the preview says why in plain words, and what to do. Visitors never see these messages: they get a short, general one.

If the preview answers but visitors still get a message, it's one of the things the preview skips:

• Pause and daily limits. Pause this Chirp and the daily limits under 10. Visitor limits never stop your own preview.
• Access checks. An access code, password, invitation list or email step isn't asked of you in the preview.
• The published version. The preview uses what you last saved. Visitors get the published version, so a fix to something like the model reaches them only after Publish changes.

Visitors see "temporarily unavailable" or a busy message covers each of these. Working in a workspace someone shared with you? The preview gives you the reason too, worded for you.

Paused can mean three things

• Your access is paused. Chirp Builder paused your whole account: logging in shows "Your access is paused". See My access is paused.
• A Chirp is paused. Someone turned on Pause this Chirp in its editor. Visitors see "This Chirp is taking a short break. Please check back later." See Visitor limits and pausing a Chirp.
• A workspace is paused. Your plan has fewer workspaces than you have, so one shows Paused in Settings and its Chirps don't answer visitors. See Workspaces: what they are and how many each plan has.