Ask us for help

When you're done, your question is with us, and you know where our answer will show up.

Who can do this: anyone signed in with a plan of their own. Without a plan you can write to us about plans and billing. Team members without a plan of their own can ask the workspace's owner to write to us.

Write to us

1. Open Help in the menu.
2. In Ask us, choose What it's about (1): My account or team, Plan and billing, Building or sharing Chirps, AI models, OpenRouter or answers, or Something else.
3. Write a Subject (2), at least 3 characters, and what happened (3): which Chirp, what you did and what you expected. Never paste passwords or API keys.
4. Click Send. "Sent. We'll reply by email and here."

You also get an email, "We got your message: …".

Our replies

Your requests are under Your requests, newest first, with their status: Waiting for us, We replied or Closed.

• When we reply, you get an email, "Re: …", and the reply shows here.
• To answer, write in Add a reply and click Reply. Replying to our email also reaches us, but it won't show here, so replying on this page keeps everything together.
• When it's sorted, click It's sorted, close it. To reopen it later, click the request to open it, write in the box and click Reopen with this message.

Business

On the Business plan, Ask us shows Priority support, and your requests go to the front of our queue.

Without a plan

Without a plan, the form only offers Plan and billing, with "You don't have a plan, so you can write to us about plans and billing."

Good to know

• Up to 5 open requests. Requests we've replied to count until you close them.
• Text only: you can't attach files or pictures. Describe what you see, and copy any message word for word.
• Your own plan counts, not the workspace you're working in.
• There's no set reply time.

If it doesn't work

• "You have 5 open requests. Close one you don't need, or add to an existing one."
• "Without a plan, you can write to us about plans and billing. Help with everything else comes with every Chirp Builder plan."
• Send stays greyed out: "Write a subject (3 characters or more) and your message." Messages can be up to 8,000 characters.