Reset or change your password

When you're done, you can log in with your new password.

Who this is for: anyone with a Chirp Builder account. Academy students don't have a password for their Academy: see Sign in to an Academy.

If you've forgotten it

1. On the log-in page, click Forgot password?, next to Password.
2. The page says "Reset your password" and "We'll email you a link to set a new password." Type your Email (1) and click Send reset link (2).

3. "Check your email for a reset link." The page goes back to the log-in form.
4. Open the email and click its link. Set a new password opens and says "Pick something you'll remember."
5. Type a New password (1) of at least 8 characters and click Save password (2). "Password saved." Your dashboard opens, and you're logged in.

Change it while you're logged in

1. Open Settings. At the bottom of the first card, next to Password, click Change password.
2. Change your password opens. Type your Current password, then a New password, and click Save password.

Forgot your current password? Click Reset it by email under the box, and use the email link instead.

Good to know

• Use the email address you log in with. The page shows the same message whether or not that address has an account, so check you typed it correctly.
• Each link works once. To try again, send a new one.
• Your email address doesn't change. To change it, see Change your name, username or email.

If it doesn't work

• "This link has expired or was already used. Ask for a new one." Click Ask for a new link: the log-in page opens on the reset form, so you can send a new one.
• "Open this page from the link in your email." The page was opened without the link, so the box stays greyed out. Click the link in your newest reset email.
• "Too many emails were sent. Wait a minute and try again."
• "Your current password isn't right. Type it again, or reset your password by email." When you change it from Settings, type the password you log in with now.
• No email? Check your spam folder, wait a minute, then send it again.
• A password shorter than 8 characters: your browser asks for a longer one.
• Saving fails with another message: log out, then use Forgot password? on the log-in page.