Create your account and log in

When you're done, you have a Chirp Builder account and know how to log in and out.

Who this is for: anyone. You sign in with your email address and a password. Academy students sign in to their Academy a different way: see Sign in to an Academy.

Create your account

1. Click Start building at the top of the Chirp Builder website, or a Get button on the Pricing page.
2. Type your Full name (1), your Email (2) and a Password (3) of at least 8 characters.
3. Click Create account (4). Signing up means you agree to the Terms and Privacy Policy, linked below the button.

4. The page says "Check your email" and "We sent a confirmation link to" your address. "Click it to finish signing up."
5. Open the email and click its link. You're logged in, and your dashboard opens. If you were signing up to accept an invitation, you go back to it instead.

No email after a few minutes? Check your spam folder, then click Send the link again on the same page. "Sent. Check your email."

Your new account doesn't have a plan yet: see What you can do without a plan. Your username is made from the first part of your email address, and you can change it in Settings: see Change your name, username or email.

Log in

1. Click Log in at the top of the website. (On a phone, it's at the bottom of the page.)
2. Type your Email (1) and Password (2), and click Log in (3).

Your dashboard opens. If you opened a dashboard page while logged out, like a link in one of our emails, you go to that page instead. You stay logged in on that browser until you log out.

Forgot your password? Click Forgot password?: see Reset or change your password.

Log out

At the bottom of the menu, under your name and email, click Log out. The log-in page opens. Log out when you've used a shared computer.

If your access is paused

If we've paused your account, logging in shows "Your access is paused" and "Chirp Builder has paused your account. While it's paused you can't sign in, and your Chirps don't answer visitors. Pausing doesn't delete anything. Contact support and we'll help you sort it out." Contact support opens an email to joanaltres@dfydata.com, and the page also shows that address.

Good to know

• Email and password only. There's no sign-in with Google, Apple or another account.
• Signing up again with an address that already has an account shows "Check your email" but sends nothing. Log in, or reset your password.
• One account per email address. If you already have an account, log in or reset your password instead of signing up again.
• Did we create your account for you? Our email has a link that opens Set a new password. Choose your password there and click Save password.

If it doesn't work

• "That email and password don't match. Check them, or reset your password."
• "Confirm your email first: open the link we emailed you." You haven't clicked the link in the confirmation email yet. To get a new one, click Send the link again below Log in.
• "This link has expired or was already used. Ask for a new one." The link in your email is too old, or was already clicked. Log in: if your email still needs confirming, you can send a new link.
• "Too many emails were sent. Wait a minute and try again." or "Too many tries in a row. Wait a minute and try again."
• "We couldn't reach Chirp Builder. Check your internet connection and try again."
• A password shorter than 8 characters: your browser asks for a longer one.