Knowledge and files

Files your Chirps answer from, what file types work, storage, and keeping answers accurate.

• How knowledge files workGive your Chirp files to answer from, like a guide or a price list, and see how it uses them.
• Add knowledge files to a ChirpUpload the files your Chirp should answer from, and fix the messages you might see along the way.
• Which files work, and size limitsThe file types a Chirp can read, how each is read, and how big files and Chirps can be.
• Knowledge storage and your plan's limitHow much space your knowledge files use, what counts toward it, and what to do when it's full.
• How a Chirp uses its filesChoose whether each reply gets your files' full text or only the best-matching passages, and what that means for answers and cost.
• Replace or remove a knowledge fileSwap a knowledge file for a new version, or take it out of a Chirp.
• Check that answers come from your filesTest your Chirp with questions your files answer, and what to change when it doesn't use them.
• Let visitors attach files and picturesLet visitors add a file or a picture to their message for your Chirp to read, or turn it off.