# Fix a problem > Find what you're seeing and the guide that fixes it: a Chirp that doesn't answer, a key or model problem, a blank embed, a domain that won't connect, a paused account and more. Source: https://www.chirpbuilder.com/help/troubleshooting/find-your-problem Plans: Everyone Last checked: 2026-10-28 When you're done, you know which guide fixes what you're seeing. **Who this is for:** anyone with a problem: Chirp owners and their team, and students in an Academy. If you're a visitor and a Chirp doesn't work, tell the person who shared it: only they can fix it. Find what you see below and open its guide. Each one starts with the exact messages, so you can match the words on your screen. ## Your Chirp doesn't answer - [Visitors see "temporarily unavailable" or a busy message](https://www.chirpbuilder.com/help/troubleshooting/chirp-not-answering): any message in place of an answer, on the Chirp's page or on your website, such as "Chirp not found", "taking a short break" or a daily limit. Start here if you don't know why. - [My Chirp says my AI key isn't working or has no credit](https://www.chirpbuilder.com/help/troubleshooting/ai-key-not-working): **Invalid key** or **Insufficient credits** in Settings, or a red banner about your [OpenRouter](https://www.chirpbuilder.com/help/start-here/glossary#openrouter) key on the dashboard. - [My Chirp's model isn't offered anymore](https://www.chirpbuilder.com/help/troubleshooting/model-not-offered): **Model unavailable: choose another** on a Chirp's card, or a warning that OpenRouter no longer offers the Chirp's AI model. ## Sharing and your website - [My website embed is blank or doesn't appear](https://www.chirpbuilder.com/help/troubleshooting/embed-blank): the chat or its button doesn't show on your website, or shows an empty box. - [Visitors can't get past the access code or sign-in](https://www.chirpbuilder.com/help/troubleshooting/visitors-cant-get-in): visitors are stuck at "This Chirp needs an [access code](https://www.chirpbuilder.com/help/start-here/glossary#access-code).", a password, an invitation or the email step. - [My custom domain isn't connecting](https://www.chirpbuilder.com/help/troubleshooting/domain-not-connecting): your own domain stays at **Waiting for DNS**, or Settings says "We can't see the record yet". ## Building - [A knowledge file won't upload or the Chirp ignores it](https://www.chirpbuilder.com/help/troubleshooting/knowledge-file-problems): a file is refused, for example "isn't a supported file type", or answers don't use what's in it. - [An Action fails or the Chirp doesn't use it](https://www.chirpbuilder.com/help/troubleshooting/action-fails): an [Action](https://www.chirpbuilder.com/help/start-here/glossary#action)'s test or calls fail, or the Chirp answers without using it. - [I can't publish, or visitors still see the old version](https://www.chirpbuilder.com/help/troubleshooting/cant-publish): **Publish changes** is greyed out, or the editor says "Visitors still see the published version." ## AI apps - [My AI app can't connect or can't make changes](https://www.chirpbuilder.com/help/troubleshooting/ai-app-cant-connect): connecting Claude, ChatGPT or another AI app ends at "Couldn't connect", or the app can read your Chirps but not change them. ## Your account - [My access is paused](https://www.chirpbuilder.com/help/troubleshooting/access-paused): logging in opens a page that says "Your access is paused". ## Academy - [A student can't sign in, open a lesson, take a quiz or get a certificate](https://www.chirpbuilder.com/help/troubleshooting/student-problems): for students taking a course. - [My students can't get into a course, or a quiz or certificate isn't working](https://www.chirpbuilder.com/help/troubleshooting/course-problems): for the people who run the Academy. ## The quickest check If one of your Chirps doesn't answer, ask it something in the preview: 1. Open **Chirps** in the menu and click **Edit** on the Chirp (**View** if you're a viewer). 2. In the preview on the right, click a conversation starter, or type a message and press Enter. When the Chirp can't answer, the preview says why in plain words, and what to do. Visitors never see these messages: they get a short, general one. ![The preview chat beside Garden Helper's editor after the question What can I plant in October?: in place of an answer, a red box, outlined, says Your OpenRouter key isn't working anymore. Replace it in Settings > AI provider. The Regenerate button is under it.](https://mjmtbasmrtksluvlnema.supabase.co/storage/v1/object/public/help-media/web-optimized/troubleshooting/find-your-problem/SS-FIX-001-01__preview-reason__essentials__detail__v01.webp?v=a201e59f72) If the preview answers but visitors still get a message, it's one of the things the preview skips: - **Pause and daily limits.** **Pause this Chirp** and the daily limits under **10. Visitor limits** never stop your own preview. - **Access checks.** An access code, password, invitation list or email step isn't asked of you in the preview. - **The published version.** The preview uses what you last saved. Visitors get the published version, so a fix to something like the model reaches them only after **Publish changes**. [Visitors see "temporarily unavailable" or a busy message](https://www.chirpbuilder.com/help/troubleshooting/chirp-not-answering) covers each of these. Working in a workspace someone shared with you? The preview gives you the reason too, worded for you. ## Paused can mean three things - **Your access is paused.** Chirp Builder paused your whole account: logging in shows "Your access is paused". See [My access is paused](https://www.chirpbuilder.com/help/troubleshooting/access-paused). - **A Chirp is paused.** Someone turned on **Pause this Chirp** in its editor. Visitors see "This Chirp is taking a short break. Please check back later." See [Visitor limits and pausing a Chirp](https://www.chirpbuilder.com/help/publishing/limits-and-pause). - **A workspace is paused.** Your plan has fewer workspaces than you have, so one shows **Paused** in Settings and its Chirps don't answer visitors. See [Workspaces: what they are and how many each plan has](https://www.chirpbuilder.com/help/business-teams/workspaces#when-your-plan-has-fewer-workspaces-than-you-have).