# Ask us for help

> Write to the Chirp Builder team from the Help page in your dashboard, and follow our replies there and by email.

Source: https://www.chirpbuilder.com/help/support/ask-us  
Plans: Essentials, Creator, Business, Academy  
Last checked: 2026-10-27

When you're done, your question is with us, and you know where our answer will show up.

**Who can do this:** anyone signed in with a plan of their own. Without a plan you can write to us about
plans and billing. Team members without a plan of their own can ask the [workspace](https://www.chirpbuilder.com/help/start-here/glossary#workspace)'s owner to write to us.

## Write to us

1. Open **Help** in the menu.
2. In **Ask us**, choose **What it's about** (1): My account or team, Plan and billing, Building or
   sharing Chirps, AI models, [OpenRouter](https://www.chirpbuilder.com/help/start-here/glossary#openrouter) or answers, or Something else.
3. Write a **Subject** (2), at least 3 characters, and what happened (3): which Chirp, what you did and
   what you expected. Never paste passwords or [API keys](https://www.chirpbuilder.com/help/start-here/glossary#api-key).
4. Click **Send**. "Sent. We'll reply by email and here."

![The Ask us card on Maya's Help page: What it's about set to Building or sharing Chirps (1), the subject My Chirp answers in Spanish (2), the message (3), and Send.](https://mjmtbasmrtksluvlnema.supabase.co/storage/v1/object/public/help-media/web-optimized/support/ask-us/SS-HELP-030-01__ask-us__essentials__detail__v01.webp?v=f92b193619)

You also get an email, "We got your message: …".

## Our replies

Your requests are under **Your requests**, newest first, with their status: **Waiting for us**, **We
replied** or **Closed**.

![Your requests on Maya's Help page: a request marked We replied with Chirp Builder support's answer and the Add a reply box, a request Waiting for us, and a Closed one.](https://mjmtbasmrtksluvlnema.supabase.co/storage/v1/object/public/help-media/web-optimized/support/ask-us/SS-HELP-030-02__requests__essentials__desktop__v01.webp?v=1f7e414691)

- When we reply, you get an email, "Re: …", and the reply shows here.
- To answer, write in **Add a reply** and click **Reply**. Replying to our email also reaches us, but
  it won't show here, so replying on this page keeps everything together.
- When it's sorted, click **It's sorted, close it**. To reopen it later, click the request to open it,
  write in the box and click **Reopen with this message**.

## Business

On the Business plan, **Ask us** shows **Priority support**, and your requests go to the front of our
queue.

## Without a plan

Without a plan, the form only offers **Plan and billing**, with "You don't have a plan, so you can
write to us about plans and billing."

![The Ask us card for Sam, who has no plan: You don't have a plan, so you can write to us about plans and billing, See plans, and the form with only Plan and billing.](https://mjmtbasmrtksluvlnema.supabase.co/storage/v1/object/public/help-media/web-optimized/support/ask-us/SS-HELP-030-03__no-plan__none__detail__v01.webp?v=4e1cf47b05)

## Good to know

- **Up to 5 open requests.** Requests we've replied to count until you close them.
- **Text only:** you can't attach files or pictures. Describe what you see, and copy any message word for
  word.
- **Your own plan counts,** not the workspace you're working in.
- **There's no set reply time.**

## If it doesn't work

- **"You have 5 open requests. Close one you don't need, or add to an existing one."**
- **"Without a plan, you can write to us about plans and billing. Help with everything else comes with
  every Chirp Builder plan."**
- **Send stays greyed out:** "Write a subject (3 characters or more) and your message." Messages can be
  up to 8,000 characters.