# What you and your team can see about visitors

> The counts, leads and sign-ins you see about your visitors, who on your team sees them, and what nobody can see.

Source: https://www.chirpbuilder.com/help/privacy-security/what-you-see  
Plans: Essentials, Creator, Business, Academy  
Last checked: 2026-10-27

When you're done, you know what you can see about the people who chat with your Chirps, and who on your
team sees the same.

**Who this is for:** account owners on any plan, and the people they work with.

## What you see

- **Counts, not conversations.** **Analytics** shows conversations, messages, **Visitors (estimate)**,
  cost and errors, by day and by Chirp. On Creator and up it adds returning visitors, where chats ran and
  the websites visitors came from (only the site's name). See [Analytics for your Chirps](https://www.chirpbuilder.com/help/collections-leads/analytics).
- **Leads:** what a visitor typed into a [lead form](https://www.chirpbuilder.com/help/start-here/glossary#lead-form) (name and email), the consent they ticked, whether
  they want updates, where they filled it in and when. Nothing from the chat. See
  [The Leads page and exporting leads](https://www.chirpbuilder.com/help/collections-leads/leads-page).
- **People who signed in:** for a Chirp or [Collection](https://www.chirpbuilder.com/help/start-here/glossary#collection) that asks for an email (Creator and up), each email
  and when it last signed in, with a **CSV**. See [Who can open a Chirp](https://www.chirpbuilder.com/help/publishing/who-can-open).
- **Recent calls** of [Actions](https://www.chirpbuilder.com/help/start-here/glossary#action): when, which operation, whether a visitor, your preview or a test made it, and the
  result. "Only the operation and the result are kept (calls for 30 days, confirmations for 90). No
  questions, answers, sent values or keys." See [Recent calls and failing-call alerts](https://www.chirpbuilder.com/help/actions/recent-calls).

![The cards at the top of Leo's Analytics page: Conversations, Messages, Visitors (estimate) with its note Counted per Chirp, without personal details outlined, OpenRouter cost and Errors.](https://mjmtbasmrtksluvlnema.supabase.co/storage/v1/object/public/help-media/web-optimized/privacy-security/what-you-see/SS-PRIV-010-01__visitors-estimate__creator__detail__v01.webp?v=c80ff1cece)

## What nobody can see

- **Conversations.** They stay in the visitor's browser, so there's nothing to read: not for you, your
  team or Chirp Builder staff. See [What happens to visitors' conversations](https://www.chirpbuilder.com/help/privacy-security/visitor-conversations).
- **Who a visitor is,** unless they gave you their details. There's no location, device or network
  address.

Your OpenRouter account may list each request with its model, tokens and cost. What OpenRouter keeps
beyond that depends on your settings there.

## Who on your team sees what

Team members only see the workspaces you share with them.

| | Owner | Workspace admin | Editor | Viewer |
|---|---|---|---|---|
| Analytics, cost included | Yes | Yes | Yes | Yes |
| Leads and their CSV | Yes | Yes | No | Yes |
| Deleting a lead | Yes | Yes | No | No |
| People who signed in (with its CSV) and the invited list | Yes | Yes | No | No |
| Recent calls of Actions | Yes | Yes | Yes | Yes |
| Instructions, knowledge files and the access code | Yes | Yes | Yes | Yes |
| Billing and your account's OpenRouter key | Yes | No | No | No |

Editors don't have **Leads** in their menu. Editors come with the Creator, Business and Academy plans;
workspace admins and viewers with Business. See [Invite people to your workspaces](https://www.chirpbuilder.com/help/business-teams/invite) and
[Working in a workspace someone shared with you](https://www.chirpbuilder.com/help/business-teams/shared-workspace).

## Chirp Builder staff

Chirp Builder staff can open your account's content when helping with support. Changes they make show
in a Chirp's **History** as **Support**, and any test chat they run uses your OpenRouter account.

AI apps you connect see what their access level allows: see
[What Actions and connected AI apps can do](https://www.chirpbuilder.com/help/privacy-security/actions-and-ai-apps).

## Good to know

- **A sign-in or a lead isn't permission to send marketing emails.** Only leads who ticked "updates"
  asked for them. Visitors who sign in with their email are told it's shared with you and doesn't sign
  them up for any mailing list.
- **When a lead form emails you about new leads,** the emails go to the account owner's email address.
- **Usage records are kept while your account exists.** Your plan sets how far back Analytics shows:
  30 days on Essentials, 90 on Creator, 12 months on Business and Academy.
- **CSV files hold personal details.** Keep them as carefully as the Leads page itself.