# What visitors see when a Chirp wants to make a change

> The card that shows visitors what an Action will send, and waits for them to confirm or cancel.

Source: https://www.chirpbuilder.com/help/actions/confirmation-card  
Plans: Essentials, Creator, Business, Academy  
Last checked: 2026-10-27

When you're done, you know what your visitors see before an Action changes anything, and what happens
next.

**Who this is for:** Chirp owners, and visitors who see the card.

## The card

When a Chirp wants to make a change that asks first, the chat shows a card instead of sending:

- **"Confirm before it's sent"**, or **"Confirm before it deletes or cancels something"** with a red
  sign.
- The Action's name and what the operation does.
- The method and the service's address, like POST hooks.zapier.com.
- The values that would be sent. A very long value is shortened on the card, and it shows up to 40.
- **Confirm** (1) and **Cancel** (2). For a delete, **Yes, do it** and **Cancel**.

"Nothing is sent until you confirm."

![The preview chat: Sam asks to join the garden club newsletter, Garden Helper explains, and a card Confirm before it's sent shows the webhook's host and the email and first name it would send, with Confirm (1) and Cancel (2).](https://mjmtbasmrtksluvlnema.supabase.co/storage/v1/object/public/help-media/web-optimized/actions/confirmation-card/SS-ACT-055-01__confirm-card__essentials__desktop__v01.webp?v=007b2ccb8b)

## After the visitor answers

- **Confirm:** "Sending…", then "Confirmed and sent." The Chirp tells them how it went. If the service
  said no, didn't answer in time or couldn't be reached: "Confirmed, but it didn't go through. See the
  reply below." After a timeout, the change may still have gone through at the service.
- **Cancel:** "Cancelled. Nothing was sent." The Chirp says so briefly.
- **No answer for 10 minutes:** the buttons go and the card says "This request expired. Nothing was
  sent." The Chirp can prepare it again. The same message shows if the card was already answered, say
  in another tab.

The values can't change once the card is shown, and they're erased once it's answered. Only the same
browser can answer it.

## Good to know

- **It shows in your preview too.** Confirming there sends the request for real. To see what would be
  sent without sending it, use **Preview request** in a test: see [Test an Action](https://www.chirpbuilder.com/help/actions/test).
- **A visitor can have up to 5 waiting**, and the Chirp asks for one change per reply.
- **Confirming fails, and the Chirp says so,** when, while the card waits, **Actions on** is switched
  off or the key is removed, or the operation is switched off or the Action removed and that's
  published.
- **You see the answers** under **Recent calls**, near the bottom of **7. Actions**, in "Changes
  visitors were asked to confirm": see [Recent calls and failing-call alerts](https://www.chirpbuilder.com/help/actions/recent-calls).

To choose which changes ask first, see
[Choose operations, and when visitors confirm first](https://www.chirpbuilder.com/help/actions/operations-and-confirming).